Privacy Policy

Last Updated: 10 July 2026

1. Introduction

This Privacy Policy explains how charnelhouse.co.uk collects, uses, stores and protects your personal information when you use our website or contact us through our enquiry form.

We are committed to protecting your privacy and processing your personal data fairly, lawfully and transparently in accordance with UK data protection law.

2. Who We Are

Business Name: the Charnel House

Address: 7b Holmeside sunderland

Email:

If you have any questions regarding this Privacy Policy or how we use your data, please contact us using the details above.

3. Information We Collect

When you submit an enquiry through our website we may collect:

Name
Email address
Telephone number (if provided)
Company name (if provided)
Any information included within your enquiry
Your IP address
Browser type and device information
Website usage information collected through cookies (where applicable)

4. How We Use Your Information

We use your personal information to:

Respond to your enquiry
Provide information about our products or services
Communicate with you regarding your request
Improve our website and customer service
Maintain website security
Meet our legal obligations

5. Our Lawful Basis for Processing

Under UK GDPR we process your information under one or more of the following lawful bases:

Legitimate Interests – to respond to enquiries and operate our business.
Contract – where processing is necessary before entering into or performing a contract.
Legal Obligation – where required by law.
Consent – where you have expressly agreed, such as receiving marketing communications.

6. Marketing

If you choose to receive marketing communications from us, we will only send them where permitted by law.

You can unsubscribe or withdraw your consent at any time by contacting us or using the unsubscribe link included in our emails.

7. Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third-party service providers where necessary, including:

Website hosting providers
Email service providers
IT support providers
Professional advisers
Government or regulatory authorities where legally required

All third parties are required to keep your information secure and process it only for authorised purposes.

8. International Transfers

Where your personal information is transferred outside the United Kingdom, we will ensure appropriate safeguards are in place in accordance with UK data protection law.

9. Data Retention

We only keep your personal information for as long as necessary.

Typically:

Website enquiries are retained for up to 24 months
Customer records are retained for as long as required to fulfil contractual and legal obligations
Information may be retained longer where required by law or to establish, exercise or defend legal claims

10. Security

We use appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.

However, no method of transmission over the internet can be guaranteed to be completely secure.

11. Cookies

Our website may use cookies to improve your browsing experience and analyse website traffic.

Where required by law, we will ask for your consent before placing non-essential cookies on your device.

Please see our Cookie Policy for further information.

12. Your Rights

Depending on your circumstances, you have the right to:

Access your personal data
Correct inaccurate information
Request deletion of your data
Restrict processing
Object to processing
Request transfer of your data where applicable
Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details above.

13. Data Protection Complaints

If you have concerns about how we handle your personal information, please contact us first so we can investigate and resolve your complaint.

We will acknowledge your complaint promptly and aim to respond without undue delay in accordance with applicable UK data protection law.

If you remain dissatisfied, you have the right to complain to the Information Commissioner's Office (ICO).

14. Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our business practices.

The latest version will always be published on this page with the revised date shown at the top.